Returns policy
Last updated: 2 August 2026
We want you to love your JDA Jewellery piece. If something is not right, please contact us and we will help.
Faulty or incorrect items
Under Australian Consumer Law, you may be entitled to a repair, replacement or refund if an item is faulty, damaged on arrival, not as described, or does not perform its intended function.
Change of mind
We may accept change-of-mind returns or exchanges within 14 days of delivery, provided the item is unworn, undamaged and returned in its original packaging with proof of purchase.
Return shipping for change-of-mind requests is at the customer’s expense unless otherwise agreed.
Exclusions
- Custom-made, engraved, resized or personalised jewellery, unless faulty.
- Earrings, for hygiene reasons, unless faulty.
- Sale, final-sale or clearance items, unless faulty.
How to return
Contact us at with your order number and a brief description of the issue. We will provide return instructions. Please do not send an item back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method and may take several business days to appear, depending on your payment provider.
Contact
JDA Jewellery
JDA Jewellery
